FAQs

DELIVERY

Please note that P&P items are all handmade to order. We aim to post orders out after 5 working days (Monday - Friday) of an order being placed, however dispatch times can vary depending on the product ordered. Please note personalised blankets and bundles will be at least a 4-8 week wait due to demand, but they are worth the wait!

If you would like to check if an item is in stock before ordering, please don't hesitate to send us a message.

 

Items are sent via Royal Mail, 1st class.

International items are sent via Royal Mail, always tracked and a tracking number will be provided in your dispatch email.

Delivery costs are £3.95 for UK orders, £10-£15 for international orders dependent on weight. Unfortunately we are not able to offer free international shipping, as all items are sent tracked and usually the cost for international tracked shipping is more than we charge.

We offer free local delivery on orders over £20 to the following areas: Harrogate and Knaresborough, select this option as you check out if you are local to these areas!

CARE INSTRUCTIONS

Every care is taken to make each product perfect for you and your pet, but it is the responsibility of the customer to ensure the product is suitable for their pet and to check for daily wear. Machine wash products on a delicate wash setting, preferably in a delicates wash bag and air dry. Do not tumble dry. 

 

Keep a look out for wear and tear to keep your Peach & Pooch looking peachy.

 

RETURNS

Needless to say, we would like every customer to absolutely love their Peach & Pooch products. However, if you are not happy with your purchase, we are happy to offer an exchange or refund. Items must be returned within 21 days of receipt in an unused, new condition with original tags attached for a full refund minus P&P costs to be given. Please note there is a no returns policy on personalised items.

 

EXCHANGES

If you would like to change the size of your product, please don’t hesitate to get in touch at peachandpooch@gmail.com. When returning items to Peach & Pooch, you are responsible for postage costs. Please use a tracked system if possible to ensure its safe arrival, as we cannot be responsible for items that are being returned.

DISCLAIMER

Peach & Pooch will not be responsible or liable for any loss or damage that occurs due to the misuse of Peach & Pooch products. It is the customer's responsibility to ensure that the product is suitable for their pet.

ABOUT PEACH & POOCH PRODUCTS

 

Each product is handmade in the UK using exclusively designed and printed high quality UK produced fabric, polypropylene webbing, contoured side-release plastic buckles, matching plastic triglide and a D ring to attach your pet’s ID tag and lead. 

 

FABRIC CHOICES

 

Peach & Pooch products are made with two different water resistant fabrics.

 

Our 'Soft Shell' fabric is extremely soft and silky, perfect for our bandanas. Not only are they luxuriously silky soft, they are also water resistant and durable!

Our 'Tough Shell' fabric is perfect for mucky pups and those that love water. Used to create our collars, leads and harnesses, our tough shell range is still luxurious yet hard wearing for adventurous pups.

SIZING

All sizings can be found in the info section of each product. If you are unsure about what size you might need, or would like a different width/size, please don't hesitate to contact me! 

 

Collar Sizes:

Teeny Tiny (8-10" long, 16mm wide)

Extra Small (10-14" long, 16mm wide)

Small (10-15” long, 20mm wide)

Medium (12-19” long, 20mm or 25mm wide)

Large (15-24” long, 25mm wide)

Extra Large (17-28" long, 25mm wide)

 

Leads

Matching leads are available to compliment your pooch's brand new collar.

All leads are approximately 1 metre long

 

Bandanas

Bandana sizes range from teeny tiny to extra large. You can choose from slide on bandanas (which slide on to the collar) or press stud/tie round bandanas. The size you choose is up to your own preference! Have a look at our bandana size guide to help you. Custom sizes can be accommodated, please just get in touch.

 

Bandanas can be jazzed up with a fancy edging! Select fancy edging when you come to check out.

Bandana Sizes

For slide-on sizes see the size guide image and below:

Teeny Tiny: 4.5 inches across

Small: 5.5 inches across

Medium: 8 inches across

Large: 10 inches across

Extra Large: 12 inches across

 

Press stud sizes are as below:

Small - to fit up to 13 inches around the neck.

Medium - to fit up to 18 inches around the neck.

Large - to fit up to 23 inches around the neck.

Extra Large - to fit up to 30 inches around the neck.

© 2020 by Peach & Pooch.

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